Dear Data Subject, we are sharing this Privacy Policy, provided pursuant to “European Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data, and to the free circulation of such data” (hereinafter referred to as the General Data Protection Regulation or “GDPR”) to those who interact with the Choice Quality Health Center forms, accessible electronically at the following address: choice-health.ch
This Privacy Policy is provided only in reference to the aforementioned forms accessible on the Choice Quality Health Center website and not in relation to any other forms or websites that may be consulted by the user via links. In particular, pursuant to Article 13 of the GDPR, we hereby inform you that:
1. Responsibility
The Data Controller is L.U.de.S sagl – Via dei Faggi 6/6a – Quartiere La Sguancia – 6912 Lugano – Pazzallo.
Any request regarding this Privacy Policy, the protection of personal data and the security of information can be forwarded to L.U.de.S. sagl, which can be contacted by email at info@choice-health.ch.
2. Data processing method
The data processing shall be carried out in such a way as to ensure adequate security of personal data, through appropriate technical and organizational measures against unauthorized or unlawful processing and accidental loss, destruction or damage of the same data (“integrity and confidentiality”). The data is processed by the Choice Quality Health Center based on manual, paper, computer and telematic methods strictly necessary for the purposes indicated in this Privacy Policy. Moreover, the data is processed only by employees in accordance with the detailed instructions received from the Data Controller. For certain activities, the Choice Quality Health Center relies on subjects appointed by it, who perform tasks of a technical or organizational nature on its behalf, acting under the direction and control of the Choice Quality Health Center in its capacity as Data Controller.
The Choice Quality Health Center considers the security of the information collected, including personal data, to be an essential factor.
3. Purpose of the data processing
a. Respond to commercial requests received;
b. Profiling activities for statistical purposes aimed at improving the service.
4. Nature of the provision of data and consent
The provision of consent to the processing of personal data through a tick box is optional, but essential in order to proceed with submitting the form.
5. Type of data processed
The personal data that concerns you and that shall be subject to processing for the purposes indicated in the previous points concern only common identification and contact data.
6. Communication of data
The Choice Quality Health Center shall not, for any reason whatsoever, disclose your data to third parties for the processing purposes indicated.
7. Data retention period
The period of retention of personal data is defined as 3 years from the time of the individual dates on which consent is given. At the end of this period, the data shall be systematically deleted from all our systems or additional consent shall be required.
8. Rights of the Data Subject
You are entitled to know, at any time, what specific data concerning you is in the possession of the Data Controller and how this data is used. You are further entitled to have said data updated, integrated, corrected or deleted, to request the portability or restriction of processing of the data, in the cases provided for by applicable law, and to oppose to the processing of the same data except in cases where such processing is carried out for the pursuit of a legitimate interest of the Data Controller. In order to exercise your rights, as well as to obtain more detailed information about the subjects or categories of subjects to whom the data is communicated and/or transferred or who shall become aware of the same data, in their capacity as Data Processors or Persons in Charge of the Data Processing, you can contact L.U.de.S. sagl – Via dei Faggi 6/6a – Quartiere La Sguancia – 6912 Lugano – Pazzallo, email info@choice-health.ch. You may revoke your consent at any time, without this affecting the lawfulness of the processing of data carried out before the withdrawal of consent. Finally, if you believe that your rights have not been respected or if you have not received a response to your requests according to applicable law, we remind you that you are entitled to lodge a complaint with the Authority for the Protection of Personal Data.
9. Data Controller
We would also like to inform you that the Data Controller responsible for the processing of your personal data, in accordance with the applicable law, is L.U.de.S. sagl – Via dei Faggi 6/6a – Quartiere La Sguancia – 6912 Lugano – Pazzallo.
During the payment process in our online store, we collect information about you.
10. What type of personal data is collected and saved?
While you visit our website, we track:
The products you have viewed: this information, for example, shall be used to show you the products you have recently viewed.
Your location, IP address and browser type: this information shall be used for tax and shipping estimates.
Shipping address: we shall ask you to enter you shipping address, for example, to estimate the shipment costs before you place your order and to send you your purchase!
We will also use cookies to keep track of your shopping cart contents while you are browsing our website.
When you make a purchase on our website, we encourage you to provide information such as your name, billing address, shipping address, email address, telephone number, credit card number/payment details, and optional account information, such as a username and password. We shall use this information for the following purposes (among other things):
To send you account and order information
To respond to your requests, including complaints and refunds
Payment processing and fraud prevention
To configure your account for our online shop
To ensure compliance with all legal obligations for which we are responsible, such as the calculation of taxes
To help improve our shop’s product and service offers
To send marketing communications, if you wish to receive them!
If you create an account, we shall store your name, address, email address and phone number, which will then be used to populate the checkout form during future orders.
Generally, we retain your data for as long as it is needed in relation to the purposes for which we collect and use the same data and as long as we are legally required to continue to retain it. For example, we store order information for 2 years for tax and accounting purposes. This information includes the customer’s name, email address, billing and shipping addresses.
If you choose to leave comments and reviews, these shall also be archived.
11. Individuals in our team who have access to your personal data
Our team members have access to the data you provide. For example, both administrators and shop managers can access:
Order information such as, item purchased, date of purchase and place of shipment, as we as
Customer information such as your name, email address and billing and shipping information.
Our team members have access to this data in order to help fulfill orders, process refunds and provide you with customer support.
12. Types of data shared with other parties
The Choice Quality Health Center shall not, for any reason whatsoever, disclose your data to third parties for the processing purposes indicated.
13. Payments
In this secondary section, you must list the third-party payment processors you use for processing payments on your online store, as they may collect and handle customer data. We have included PayPal as an example, but if you do not use PayPal you can remove it.
We accept PayPal payments. During payment processing, certain data is transferred to PayPal, including information necessary to process or support the payment, such as the purchase total and the billing information.
