Customer service - Choice E-shop

Customer Service

Orders

Placing an order from our website is very simple and intuitive.

You can access the shopping cart located on the Home Page at any time and view the products you have selected.

Once you have placed your order and made the payment, you will receive a confirmation email. We will process your order as quickly as possible.

Once your order has been confirmed, you will be able to view the order status in your Account:

In progress – the order has been placed but has not yet been processed.

In preparation – the package has been prepared for shipment.

Shipped – the order has been shipped.

Shipping

We only ship to Switzerland, via Swiss Post.

Once shipped, your package will be delivered in 3 – 7 days.

The shipping service to which we entrust the package is committed to delivering it within the specified timeframe. However, but it may happen that, due to weather or road conditions, delivery delays may occur.

The prices displayed in the order include VAT.

After completing the purchase, there will therefore be no additional costs or customs duties to pay.

The shipping costs to Switzerland are as follows:

Orders up to CHF 150: 7 CHF

Orders over CHF 150: Free

Payment Options

On our website you can pay by credit card or PayPal.

We accept VISA and MasterCard. Payment by credit card is very simple and your order amount will be debited from your account immediately after confirmation of the order.

If you wish to pay with PayPal, at the end of the order process, you will be redirected to the PayPal website where you can login with your PayPal credentials and confirm the payment.

Problems with the order

I did not receive the order confirmation

If you have not received the order confirmation email please check your spam folder. If you still cannot locate the email, it may be that the email address you entered was incorrect or that the data acquisition process was unsuccessful. In this case, please contact our Customer Service.

I did not receive my order

You can check your order using the tracking code that you will receive by email at the time of shipment. This way you can follow the progress of your package. If you have not received the email, please check your spam folder. If your package has not arrived at its destination within 3-4 days from the time it was shipped, please contact our Customer Service.

My order is damaged

If you receive a parcel that was damaged, wet or tampered with by the courier please do not accept the goods.

In case you find a damaged product inside the package, please send an email to our Customer Service immediately, attaching a photo of the package and of the damaged product.

We will evaluate the situation and eventually provide for a refund by way of a voucher.

I received the wrong product

We apologize for the inconvenience. In order to verify what happened, please send an email to our Customer Service with a photo of the wrongly sent product. We will verify your order and refund or resend the correct product.

Product returns

The cost of shipping for the return of a product is borne by the customer.

Goods can be returned within 14 days from receiving the package. Returned products must be sealed and in perfect condition.

Packages sent back must include the return form that you can download at this link.

Goods to be returned should to be mailed to:

Choice Health Wellness Spa, Via dei Faggi 6a, 6912 Pazzallo-Lugano CH

We are at your disposal for any eventual clarifications or information you may require! If you did not find the answers you were looking for here, please contact us!